Refund Policy

At ONLINE TWISTY S.R.L., we want our customers to be satisfied with their purchase. This Refund Policy explains the terms under which refunds and returns are accepted when you shop on our website.

1. 7-Day Return Policy (No-Reason Return)

We offer a 7-day no-reason return policy. This means you have 7 days from the date you receive your item to request a return, without the need to provide a reason.

To be eligible for a return:

The item must be unused, undamaged, and in the same condition as received
The item must be returned in its original packaging, where possible
Proof of purchase (order number or receipt) is required

2. How to Request a Return

To initiate a return, please contact us at:

Email: info@onlinetwistysrl.com

Please include your order number, a brief description of the issue (if any), and clear photos if the product is damaged or defective.
We will review your request and provide return instructions if your return is approved.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time is typically 5–10 business days, depending on your payment provider

Please note that shipping costs are non-refundable, unless the return is due to a defective or incorrect item sent by us.

4. Return Shipping Costs

Customers are generally responsible for return shipping costs, unless the product is defective, damaged, or incorrect
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or videos showing the issue.
We will assess the situation and offer a replacement or full refund, including applicable shipping costs.